🧾 Refund Policy

Last updated: 2025-10-27

At fromentinejuice, we take pride in the freshness, quality, and care we put into our products. Due to the nature of perishable goods, we have a strict but fair refund policy designed to ensure customer satisfaction while maintaining product safety and business integrity.

🥤 1. Perishable Items (Food & Drinks)

We do not offer refunds on perishable products (such as juices, snacks, or ready-to-eat meals) once they have been delivered or picked up, unless:

• The item was damaged during delivery.

• The wrong product was delivered.

• The product is expired or spoiled upon delivery.

If you experience any of the above, please contact us within 24 hours of receiving your order. Include:

• A clear photo of the product

• Your order number

• A description of the issue

We’ll review your claim and, if approved, offer a replacement or refund.

📦 2. Non-Perishable Items (if applicable)

For sealed, non-perishable items (e.g., packaged snacks or accessories), you may request a refund or exchange within 7 days of purchase if the item is

• Unopened and in original packaging

• Not damaged or used

Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

🚚 3. Delivery Issues

If your order was:

• Never delivered

• Delivered to the wrong address (due to our error)

…you are eligible for a full refund or redelivery. Contact us within 48 hours of your delivery time window.

❌ 4. Non-Refundable Situations

We do not issue refunds for:

• Change of mind after purchase

• Orders not collected or accepted after delivery

• Late deliveries due to incorrect addresses or absence at delivery location

📩 Contact Us

To request a refund or report an issue, please email:
📧fromentinejuices@gmail.com
Or call/text: 📞 (613)-981-2928